We want you to be completely satisfied with your purchase. If for any reason you are not happy with an item, this policy explains how to return or exchange it.
Last updated: August 17, 2026
Return or exchange within 7 days
Swap size or color hassle-free
5-7 business days processing
Full refund for damaged items
A clear guide to our return process, eligibility, timelines, and refund details.
You may request a return or exchange within 7 days of receiving your order. Requests made after this period will not be eligible for return unless the item is defective or damaged.
To be eligible for a return or exchange, the following conditions must be met:
The following items cannot be returned or exchanged:
To start a return or exchange, please contact our support team within the return window:
Provide your order number, the item(s) you wish to return, and the reason. Our team will guide you through the next steps.
Return shipping costs are the responsibility of the customer unless the return is due to an error on our side, a defective item, or a damaged delivery. We recommend using a trackable shipping method and keeping the receipt.
Once your returned item is received, it will be inspected to ensure it meets the eligibility conditions. Approval typically takes 2-3 business days from the date the item is received.
Exchanges are subject to availability. If the requested size, color, or variant is out of stock, we will contact you to arrange an alternative, a refund, or a store credit based on your preference.
Once your return is approved, refunds are processed back to the original payment method within 5-7 business days. The refund will be for the product price only; original delivery charges are not refunded unless the return is due to our error.
After approval, refunds typically appear in your account within 5-7 business days. If paying by COD, refunds will be sent to your provided bank account or mobile wallet.
If you receive a defective or damaged item, please contact us within 48 hours of delivery with photos and your order number. We will arrange a replacement or a full refund including delivery charges.
If you have not received your refund within the stated timeframe, please first check your bank account. If the refund is still not showing, contact your card provider or bank, as processing times may vary. If the issue remains, contact our support team for assistance.
If you have any questions about this Return Policy, our support team is here to help.
90/2 road sonadanga 1 no R/A, Khulna, Bangladesh